Introduction
This Cancellation Policy outlines the terms and conditions under which clients may cancel their services with Helixnex. We aim to provide a clear and fair policy to ensure that our clients understand their rights and responsibilities. By using our services, you agree to comply with this Cancellation Policy.
Cancellation Requests
How to Cancel
To cancel your services with Helixnex, please contact our customer support team via email at support@helixnex.com or through our contact form at Helixnex Contact. Please provide your account details and the reason for cancellation in your request.
Notice Period
Clients must provide a minimum of 30 days’ notice prior to the desired cancellation date. This notice period allows us to process your cancellation request and make any necessary arrangements.
Refund Policy
Eligibility for Refunds
Refunds may be issued based on the following criteria:
Services not rendered: If Helixnex fails to deliver the services as agreed upon, clients may be eligible for a full or partial refund.
Prepaid services: For services paid in advance, a prorated refund may be issued for the unused portion of the service period.
Non-Refundable Services
Certain services and fees are non-refundable, including:
Setup and onboarding fees.
Custom development or project-based work that has already commenced.
Monthly or annual subscription fees for services that have been utilized.
Termination by Helixnex
Helixnex reserves the right to terminate services immediately and without notice in the following circumstances:
Violation of our Terms of Use or any other policies.
Engagement in illegal or prohibited activities.
Non-payment of fees or outstanding balances.
In such cases, refunds will not be issued.
Service Disruptions
Helixnex is committed to providing reliable and uninterrupted services. However, in the event of unforeseen circumstances or service disruptions beyond our control, we will make every effort to minimize the impact and restore services as quickly as possible. No refunds or credits will be issued for service interruptions caused by factors outside our control.
Amendments to This Policy
Helixnex reserves the right to amend this Cancellation Policy at any time. Clients will be notified of any significant changes to the policy. Continued use of our services after any changes to the policy constitutes acceptance of the revised terms.
Contact Us
Please get in touch with us if you have any questions or concerns about this Cancellation Policy.