Introduction
This Cancellation Policy defines the conditions and terms under which customers can terminate their service with Helixnex. We strive to offer an unambiguous and fair policy that ensures our customers are aware of their rights and obligations. When you use these services, we are agreeing to adhere to the cancellation policy. Policy.
Cancellation Requests
How to Cancel
If you wish to cancel your subscription with Helixnex We invite you to contact our customer service team by email support@helixnex.com or through our contact form via Helixnex Contact. Please include the details of your account as well as the reason why you want to cancel when you submit your inquiry.
Notice Period
Clients are required to provide at least 30-day notice before the cancellation date that they want to make. This notice period permits us to review the cancellation and to make any necessary arrangements.
Refund Policy
Eligibility for Refunds
Refunds are issued according to the following criteria:
Services not delivered In the event that Helixnex is unable to provide the services agreed upon the clients could be entitled to a full or partial reimbursement.
Services pre-paid: For services that are paid in advance the refund will be given for the unused portion of the time duration.
Non-Refundable Services
Certain fees and services are not refundable, such as:
Costs for setup and onboarding.
Customized work or project-based development which has already begun.
Annual or monthly subscription fees for services that have been used.
Termination by Helixnex
Helixnex retains the option to stop services without notice and immediately in the following situations:
Non-compliance with our Terms of Service or any other rules.
Participation in illegal or prohibited activities that are illegal or prohibited.
Failure to pay charges or outstanding balances.
In such instances the refund will not be made.
Service Disruptions
Helixnex is dedicated to providing consistent and reliable services that are reliable and uninterrupted. However, in the case of unexpected events or service interruptions that are that are beyond our control we will do our best to minimize the impact and return services as soon as is possible. There are no refunds or credits that can be given for service interruptions caused by circumstances beyond our control.
Amendments to This Policy
Helixnex retains the option to change the Cancellation Policy at any time. Clients will be informed of any significant modifications to the policy. The continued usage of our services following any revisions to the policy will constitute acceptance of the updated policy.
Contact Us
Please contact us with us if have any concerns or questions about this cancellation Policy.